At Yezus, customer satisfaction is our top priority. We are committed to providing high-quality products, and if you are not satisfied with your purchase, we are happy to assist you with returns, exchanges, and refunds.
Return Policy
At Yezus.com, we want you to feel confident in every purchase. If you’re not completely satisfied, we’re here to help.
Return Eligibility
- You may request a return within 30 days of receiving your order.
- Items must be unwashed, unworn, unaltered, and in original condition, with all tags still attached.
- We cannot accept returns on sale items or gift cards.
- Shipping charges are non-refundable.
- Refunds may be refused if returned items show signs of use, washing, alteration, or missing tags.
Return Process
- Submit a Request: Email us at support@yezus.scom with your order number and reason for return.
- Return Confirmation: We will reply within 1 business day to confirm eligibility. You will receive a prepaid return label via email if applicable.
- Item Inspection: Once received, we will inspect the item within 3–5 business days.
- Refund Processing: If eligible, your refund will be issued to the original payment method within 5 business days. Processing time may vary depending on your bank or payment provider.
Return Shipping Costs
If the return is due to our error (defective, damaged, or incorrect item), Yezus.com will cover return shipping costs and issue a full refund.
If the return is due to a change of mind, customers are responsible for return shipping costs.
Exchanges
Exchange requests are accepted within 30 days of receipt.
Items must be unused, unwashed, and in original condition with all tags attached.
Contact us at support@yezus.com to start an exchange.
Refund Details
- Refunds cover the price of the returned item, excluding original shipping charges, shipping guarantees, or taxes.
- Refunds will only be issued once the package is received and scanned at our warehouse.
- You will be notified by email once your refund has been processed.
Damaged or Defective Items
If you receive a damaged, defective, or mis-shipped item, notify us within 30 days of delivery. We will provide a full refund or replacement, including shipping costs.
Contact Information
If your product is defective, or if you have not received your refund, please contact us immediately for assistance.
For further assistance, you can contact us below:
- Office and Warehouse: 1230 Bickham Way SE Smyrna, GA 30080 United States
- Email: support@yezus.com
- Support Hours: MON-FRI 09:00 AM - 5:00 PM EST Time